Ease isn’t always your friend.
Too little? Even the best intention stalls.
Too much? Bad ideas slip through with zero resistance.

Every extra click, load time, or “Wait, what do I do now?” adds weight.
But remove all effort and you risk removing the brakes.

Think:

Left-side team
Making an accidental payment without double-checking
vs
Right-side team
Having to confirm with Face ID

“Can someone brand-new complete this in three steps, and should they be able to?”

If not, Ease might be your hidden risk... or your hidden blocker.

What to do

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