Now:

Quality wobbles. Pace drifts. No one agrees what “good” means.
→

Then:

One clear bar locks in the benchmark. People track the gap and close it fast.

Trigger test

Great, run this tactic.

Build

Pin the behaviour

Write the target action as verb + object.
Examples: “Log response time”, “Submit form”, “Complete drill".

  • Is this a behaviour that occurs inside a flow or habit loop?
  • Can a system log it automatically, or does it rely on self-report?

Group up

Group people into fair comparison sets based on task context.
Use dimensions like region, workload, tool access, or job scope.
Examples: Field team vs. office team, High-volume queue vs. specialist review.

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