Lever: Give scaffolding
Aim: Guide people through unfamiliar or error-prone tasks.

Now:

People hesitate, slip, or stall — even if they’ve done it before. The task feels unclear, clunky, or risky.
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Then:

The path is simple. Help shows up where it’s needed. People complete the task smoothly and confidently.

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This card links to tactics, build-kits, and evidence.

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