20 | Surface progress
Help people course-correct in the moment.
Break down tasks and provide tools that boost confidence. Use when: + Barrier is low confidence, unclear goals, no model, limited resources + You can offer guides, templates, or bite-size help
Help people course-correct in the moment.
People repeat what reinforces who they believe they are.
Give correct step gets an instant “Yes, that’s it.”
Guide people through unfamiliar or error-prone tasks.
Set one specific, challenging target and track it publicly.
Get people to practise, build habit through repetition.